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Junior Support Engineer Remote (Night Shift)

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  • 139, TPL Complex, Signboard
  • Fulltime
  • No. of Vacancies: 1

SovWare is looking for 1 Junior Support Engineer (Night Shift Remote)

If you are familiar with WordPress and have a passion to help people with your knowledge, we are looking for you. Come and work with a vibrant growing team and be the face of our products.

 

Responsibilities:

  • Provide live chat support, and answer the support tickets via Helpscout, and WordPress Repository in a clear and concise manner. 
  • Respond to Social Media inquiries (Facebook, Twitter).
  • Provide CSS and HTML bug fixes to our clients
  • Test WordPress Themes and Plugins to find bugs and report to our development team
  • Participate in documentation writing and improvement. 
  • Write articles on product features.

Requirements:

  • Your degree and results do not matter as long as you can produce great results.  
  • Proficient in written English and excellent communication skills.
  • Must be able to write grammatically correct responses. 
  • Basic understanding of HTML5 and CSS3.
  • Basic knowledge of WordPress Themes and Plugins as we work with WordPress-related products.
  • Calmness and a great sense of humor.
  • A team player.

Preferable Skills:

If you have the following skills, it will be a plus and put you ahead of others. But they are not required if you are a fast learner.

  • Solid understanding of WordPress
  • Solid understanding of HTML5 and CSS3
  • Participated in a course like IELTS, TOEFL

Salary:

  • BDT 18000 – BDT 25000 ( Depends on your experience )
  • Probation period – 2 months (Salary – 12k to 15k)

What We Offer:

  • 50% of the total medical expenses each month.*
  • Yearly casual and sick leave.
  • Paid leaves and bonuses for a newly married members.
  • Paternity and maternity leave with allowance.
  • Free Lunch, coffee, tea, and snacks.
  • Regular team outing in various beautiful spots.
  • Annual retreat at least once.
  • Fun and entertainment with sports like cricket and table tennis etc.
  • Very friendly and cozy workplace.
  • Knowledge-sharing sessions on a regular basis.
  • 2 festival bonuses.
  • Performance bonus.
  • Yearly salary increment based on performance (Half-yearly salary increment can happen based on an exceptional performance.)
  • Other benefits as per company policies.

Working Schedule (Will be adjusted upon discussion):

  • From 9:00 PM to 5:00 AM.
  • Weekly 5 days, Friday & Saturday are holidays.
  • Be prepared to attend meetings during the daytime (Once a week)

Application Deadline: August 31, 2022

Submit Your Application