We are looking for a Junior Support Engineer to join our team.. If you are familiar with WordPress and have a passion to help people with your knowledge, we are looking for you. Come and work with a vibrant growing team and be the face of our products.
- Provide live chat support, answer to the support tickets via Helpscout, and WordPress Repository in a clear and concise manner.
- Respond to Social Media inquiries (Facebook, Twitter).
- Provide CSS and HTML bug fixes to our clients.
- Test WordPress Themes and Plugins to find bugs and report to our development team.
- Participate in documentation writing and improvement.
- Your degree, results do not matter as long as you can produce great results.
- Proficient in written English and excellent communication skills.
- Must be able to write grammatically correct responses.
- Basic understanding of HTML5 and CSS3.
- Basic knowledge of WordPress Themes and Plugins as we work with WordPress-related products.
- Calmness and a great sense of humor.
- A team player.
If you have the following skills, it will be a plus and put you ahead of others. But they are not 100% required if you are a fast learner.
- Solid understanding of WordPress.
- Solid understanding of HTML5 and CSS3.
- Participated in a course like IELTS, TOEFL.
- BDT 18000 – BDT 25000 ( Depends on your experience )
- Probation period – 3 months (Salary – 15000)
- Due time salary.
- 2 festival bonuses.
- Performance bonus.
- Half-yearly salary increment based on performance.
- Yearly paid casual leave and sick leave.
- Paid leave and bonus when you become a father.
- Bonus and paid leave for a newly married employee.
- Additional paid leave each month for the employees whose families live outside of Dhaka.
- 50% of the total medical expense per month.*
- Free Breakfast, coffee, tea, and snacks.
- Fun and entertainment with sports like cycling, cricket and table tennis, etc.
- Quarterly team outing.
- Annual retreat at least once.
- Very friendly and cozy workplace.
- Opportunity for career growth.
- Other benefits as per company policies.
- From 8 am to 5 pm.
- Weekly 5 days, Friday & Saturday are holidays.
- This is not a remote position, you have to work in our office.
Application Deadline: May 15, 2021