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Junior Support Engineer

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  • 139, TPL Complex, Signboard
  • Fulltime
  • No. of Vacancies: 1

We are looking for a  Junior Support Engineer to join our team. If you are familiar with WordPress and have a passion to help people with your knowledge, we are looking for you. Come and work with a vibrant growing team and be the face of our products.

 

Responsibilities:

  • Provide live chat support, answer to the support tickets via Helpscout, and WordPress Repository in a clear and concise manner.
  • Respond to Social Media inquiries (Facebook, Twitter).
  • Provide CSS and HTML bug fixes to our clients.
  • Test WordPress Themes and Plugins to find bugs and report to our development team.
  • Participate in documentation writing and improvement.

Requirements:

  • Your degree, results do not matter as long as you can produce great results.
  • Proficient in written English and excellent communication skills.
  • Must be able to write grammatically correct responses.
  • Basic understanding of HTML5 and CSS3.
  • Basic knowledge of WordPress Themes and Plugins as we work with WordPress-related products.
  • Calmness and a great sense of humor.
  • A team player.

Preferable Skills:

If you have the following skills, it will be a plus and put you ahead of others. But they are not 100% required if you are a fast learner.

  • Solid understanding of WordPress.
  • Solid understanding of HTML5 and CSS3.
  • Participated in a course like IELTS, TOEFL.

Salary:

  • BDT 20000 – BDT 30000 (Depends on your experience)

What We Offer:

  • 50% of the total medical expenses each month.*
  • Yearly casual and sick leave.
  • Bonus and paid leave for a newly married member.
  • Additional paid leave each month for the members whose families live outside of Dhaka.
  • Paid leaves and bonuses for a newly married member and when you become a father.
  • Monthly best performer bonus.
  • Free Breakfast, coffee, tea, and snacks.
  • Annual retreat at least once. Last year we had 2 tours.
  • Fun and entertainment with sports like cricket and table tennis etc.
  • Very friendly and cozy workplace.
  • 2 festival bonuses.
  • Performance bonus.
  • Yearly salary increment based on performance (Half-yearly salary increment can happen based on an exceptional performance.)
  • Other benefits as per company policies.

Working Schedule:

  • From 8.00 am to 4.30 pm (Sunday to Thursday).
  • Friday & Saturday are holidays.

Application Deadline: October 16, 2021

Submit Your Application