We are looking for a Senior Support Engineer to join our team. If you are familiar with WordPress and have a passion to help people with your knowledge, we are looking for you. Come and work with a vibrant growing team and be the face of our products.
- Provide live chat support, answer the support tickets via Helpscout, and WordPress Repository in a clear and concise manner.
- Satisfy users and convince them to purchase through top-notch pre-sales support.
- Provide PHP, jQuery, HTML, CSS fixes, and minor customization support to our clients.
- Test WordPress Themes and Plugins to find bugs and fix them in coalition with the development team.
- Monitor support and participate in the quality assurance of our products.
- Participate in documentation improvement.
- Your degree, results do not matter as long as you have solid skills and produce a great result.
- 2+ years of experience in WordPress Support.
- Proficient in written English and excellent communication skills.
- Must be able to write grammatically correct responses.
- Solid understanding of WordPress Action/Hooks, PHP, HTML & CSS(Advanced), WordPress Theme or plugin Customization.
- Advanced debugging skills using browser inspection tools.
- Great knowledge of WordPress Themes and Plugins as we work with WordPress related products
- Participate in documentation writing and improvement.
- An ability to handle immense pressure and has a passion for solving complex issues.
- Calmness and a great sense of humor.
- A team player.
If you have the following skills, it will be a plus and put you ahead of others. But they are not 100% required if you are a fast learner.
- Experience with WordPress Development
- Participated in a course like IELTS, TOEFL.
- Basic knowledge of Vue.js or other JS frameworks.
- BDT 30000 – BDT 40000 (Depends on your experience)
What We Offer:
- 50% of the total medical expenses each month.*
- Yearly casual and sick leave.
- Bonus and paid leave for a newly married member.
- Additional paid leave each month for the members whose families live outside of Dhaka.
- Paid leaves and bonuses for a newly married member and when you become a father.
- Monthly best performer bonus.
- Free Breakfast, coffee, tea, and snacks.
- Annual retreat at least once. Last year we had 2 tours.
- Fun and entertainment with sports like cricket and table tennis etc.
- Very friendly and cozy workplace.
- 2 festival bonuses.
- Performance bonus.
- Yearly salary increment based on performance (Half-yearly salary increment can happen based on an exceptional performance.)
- Other benefits as per company policies.
- From 8.00 am to 4.30 pm (Sunday to Thursday).
- Friday & Saturday are holidays.
Application Deadline: October 16, 2021