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Senior Support Engineer

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  • 139, TPL Complex, Signboard
  • Fulltime
  • No. of Vacancies: 1

We are looking for a  Senior Support Engineer to join our team. If you are familiar with WordPress and have a passion to help people with your knowledge, we are looking for you. Come and work with a vibrant growing team and be the face of our products.

 

Responsibilities:

  • Provide live chat support, answer the support tickets via Helpscout, and WordPress Repository in a clear and concise manner.
  • Satisfy users and convince them to purchase through top-notch pre-sales support.
  • Provide PHP, jQuery, HTML, CSS fixes, and minor customization support to our clients.
  • Test WordPress Themes and Plugins to find bugs and fix them in coalition with the development team.
  • Monitor support and participate in the quality assurance of our products.
  • Participate in documentation improvement.

Requirements:

  • Your degree, results do not matter as long as you have solid skills and produce a great result.
  • 2+ years of experience in WordPress Support.
  • Proficient in written English and excellent communication skills.
  • Must be able to write grammatically correct responses.
  • Solid understanding of WordPress Action/Hooks, PHP, HTML & CSS(Advanced), WordPress Theme or plugin Customization.
  • Advanced debugging skills using browser inspection tools.
  • Great knowledge of WordPress Themes and Plugins as we work with WordPress related products
  • Participate in documentation writing and improvement.
  • An ability to handle immense pressure and has a passion for solving complex issues.
  • Calmness and a great sense of humor.
  • A team player.

Preferable Skills:

If you have the following skills, it will be a plus and put you ahead of others. But they are not 100% required if you are a fast learner.

  • Experience with WordPress Development
  • Hands-on development experience using PHP, HTML, CSS, AJAX, JavaScript.
  • Participated in a course like IELTS, TOEFL.
  • Basic knowledge of Vue.js or other JS frameworks.

Salary:

  • BDT 30000 – BDT 40000 (Depends on your experience)

What We Offer:

  • 50% of the total medical expenses each month.*
  • Yearly casual and sick leave.
  • Bonus and paid leave for a newly married member.
  • Additional paid leave each month for the members whose families live outside of Dhaka.
  • Paid leaves and bonuses for a newly married member and when you become a father.
  • Monthly best performer bonus.
  • Free Breakfast, coffee, tea, and snacks.
  • Annual retreat at least once. Last year we had 2 tours.
  • Fun and entertainment with sports like cricket and table tennis etc.
  • Very friendly and cozy workplace.
  • 2 festival bonuses.
  • Performance bonus.
  • Yearly salary increment based on performance (Half-yearly salary increment can happen based on an exceptional performance.)
  • Other benefits as per company policies.

Working Schedule:

  • From 8.00 am to 4.30 pm (Sunday to Thursday).
  • Friday & Saturday are holidays.

Application Deadline: October 16, 2021

Submit Your Application