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Support Engineer

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  • 139, TPL Complex, Signboard
  • Full-time
  • No. of Vacancies: 1

We are looking for a passionate Support Engineer who enjoys solving customer problems, handling technical queries and building a long-term career in customer support and technical support.

Responsibilities

  • Provide timely and professional support through tickets, chat and email.
  • Investigate and resolve product, configuration, compatibility and integration issues.
  • Reproduce reported issues and identify whether they are caused by the product, customer environment or third-party tools.
  • Guide customers with clear, practical and easy-to-follow solutions.
  • Escalate confirmed bugs and complex issues to the Development Team with proper technical details.
  • Test fixes and maintain accurate support documentation and knowledge-base articles.
  • Identify recurring issues and suggest improvements to the product and support process.
  • Mentor team members and support the team lead when required.
  • Take ownership of customer issues from initial response through final resolution.

Requirements

  • 2+ years of experience in technical or product support.
  • Strong troubleshooting and problem-solving skills.
  • Good knowledge of WordPress, web technologies, APIs, databases and common hosting environments.
  • Basic to intermediate knowledge of PHP, JavaScript, HTML, CSS and MySQL.
  • Experience debugging browser errors, server issues, plugin conflicts and third-party integrations.
  • Excellent written and verbal communication skills.
  • Ability to explain technical solutions clearly to both technical and non-technical customers.
  • Strong ownership, patience and attention to detail.
  • Experience using support ticketing systems, documentation tools and GitHub.
  • Experience using AI tools to improve troubleshooting and support workflows while reviewing the accuracy of generated solutions.

Leadership & Growth Mindset

  • Passionate about helping customers and genuinely enjoys handling and resolving their queries.
  • Interested in building a long-term career in technical support and customer success.
  • Takes initiative, stays calm under pressure and leads by example.
  • Able to mentor colleagues, share knowledge and improve team processes.
  • Focused on building trust and creating a positive customer experience.

Salary Range

  • Up to 40,000 BDT.

What We Offer:

  • Yearly casual and sick leave.
  • Paid leaves and bonuses for newly married members.
  • Paternity and maternity leave with allowance.
  • Free home-cooked breakfast, lunch, coffee, tea, and snacks.
  • Annual retreat at least once.
  • Very friendly and cozy workplace.
  • 2 festival bonuses.
  • Performance bonus.
  • Special Etekaf & Hajj Leave
  • Fun and entertainment with sports like foosball, cycling, cricket, table tennis, etc.
  • Yearly salary increment based on performance.
  • Knowledge-sharing sessions on a regular basis.
  • Other benefits as per company policies.
  • 50% of the total medical expenses each month.*

Working Schedule:

  • From 9:00 am to 5:00 pm (Sunday to Thursday).
  • Friday & Saturday are holidays.

How We Select a Candidate:

  • An Assignment to Complete.
  • Written Exam.
  • Final Interview with CEO.
  • A Formal Job Offer.

Application Deadline: 25 September 2026

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