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Support Engineer

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  • 139, TPL Complex, Signboard
  • Fulltime
  • No. of Vacancies: 1

We are looking for a Support Engineer to join our team. If you are familiar with WordPress and have a passion for helping people with your knowledge, we are looking for you. Come and work with a vibrant growing team and be the face of our products.

 

Responsibilities:

  • Provide live chat support, and answer the support tickets via Helpscout, and WordPress Repository clearly and concisely.
  • Satisfy users and convince them to purchase through top-notch pre-sales support.
  • Provide PHP, JQuery, HTML, CSS fixes, and customization support to our clients.
  • Test WordPress Themes and Plugins to find bugs and fix them in coalition with the development team.

Requirements:

  • Your degree and results do not matter as long as you have solid skills and produce great results.
  • 2+ years of experience in WordPress Support.
  • Proficient in written English and excellent communication skills.
  • Must be able to write grammatically correct responses.
  • Solid understanding of WordPress Action/Hooks, PHP, HTML & CSS(Advanced), WordPress Theme or plugin Customization.
  • Great knowledge of WordPress Themes and Plugins as we work with WordPress-related products.
  • Participate in documentation writing and improvement.
  • Ability to handle immense pressure and a passion for solving complex issues.
  • Must be polite and should have good interpersonal communication skills.
  • A team player.

Preferable Skills:

If you have the following skills, it will be a plus and put you ahead of others. But they are not 100% required.

  • Experience with WordPress Development
  • Hands-on development experience using PHP, HTML, CSS, AJAX, JavaScript.
  • Participated in a course like IELTS or TOEFL.
  • Basic knowledge of Vue.js or other JS frameworks.

Salary:

  • BDT 30,000 – BDT 40,000 (Depends on your experience)

What We Offer:

  • 50% of the total medical expenses each month.*
  • Yearly casual and sick leave.
  • Paid leaves and bonuses for newly married members.
  • Paternity and maternity leave with allowance.
  • Free home-cooked breakfast, lunch, coffee, tea, and snacks.
  • Annual retreat at least once.
  • Very friendly and cozy workplace.
  • 2 festival bonuses.
  • Performance bonus.
  • Special Etekaf & Hajj Leave
  • Fun and entertainment with sports like foosball, cycling, cricket, table tennis, etc.
  • Weekly cricket practice sessions led by a professional coach
  • Participation in the Inter SovWare Cricket Tournament ( SovWare Premier League - SPL)
  • Yearly salary increment based on performance (Half-yearly salary increment can happen based on exceptional performance.)
  • Knowledge-sharing sessions on a regular basis.
  • Other benefits as per company policies.

Working Schedule:

  • From 8.30 am to 4:30 pm (Sunday to Thursday).
  • Friday & Saturday are holidays.

The Application Process:

  • An Assignment to Complete.
  • Written Exam.
  • Interview with the Team Lead.
  • Final Interview with CEO.
  • A Formal Job Offer.

Application Deadline: Jun 30, 2024

Submit Your Application